We strive to offer you a service that makes life easier and hassle-free when dealing with your tax returns. Your happiness is our happiness, and your problems are our problems. This is why it is in our culture to treat our customers fairly and listen to any issues or concerns they have, however big or small.
We will aim to provide services that are designed to meet the needs of the self-employed and will do our utmost to be transparent, clear and concise at all stages when using TAXO'D.
As part of fair treatment for customers, it is essential to acknowledge that if we make a mistake, we want to learn from it and put it right for you promptly.
How to make a complaint
If you are unhappy for any reason at all with Taxo’d, please contact us at firstname.lastname@example.org
We will investigate your complaint and write back to you in 3 working days. If we are unable to answer your complaint due to the nature of the query, we will write back to you within three working days and let you.